TIKAJ ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, company name, job title.
- Usage Data: Pages visited, time spent, features used, browser type, IP address, device information.
- Communication Data: Emails, support tickets, feedback, and correspondence with our team.
- Payment Data: Billing information processed securely through our payment providers (we do not store card details).
2. How We Use Your Information
- To provide, maintain, and improve our services.
- To process transactions and send related information.
- To send promotional and marketing communications (with your consent).
- To respond to your inquiries and provide customer support.
- To monitor usage and analyze trends to improve user experience.
- To comply with legal obligations and enforce our Terms of Service.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal data is:
- Contract Performance: Processing necessary for the performance of a contract with you.
- Legitimate Interests: Processing in our legitimate interests (e.g., improving our services), balanced against your rights.
- Consent: Where you have given us explicit consent to process your data.
- Legal Obligation: Processing necessary to comply with legal requirements.
4. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained for the duration of the account plus 30 days after closure.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Service Providers: Third-party vendors who assist in providing our services (cloud providers, payment processors).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Portability: Request transfer of your data to another service.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Restriction: Request restriction of processing in certain circumstances.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our services.
8. Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the Internet is 100% secure.
9. Data Protection Officer
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at dpo@tikaj.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes your acceptance of the updated policy.